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Question
Research has shown that younger and higher income customers are more likely to use __________ channels.
Options:
A .  self-service
B .  single site
C .  Personal
D .  Impersonal
Answer: Option A
Research has shown that younger and higher income customers are more likely to use self-service channels. A powerful self-service channel, best used to provide quick information to customers like account balances, outstanding amounts, location, confirmations etc.

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