Rahul had booked a room in a 5-star hotel. After he checked in at his hotel room

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Rahul had booked a room in a 5-star hotel. After he checked in at his hotel room he was angry on finding that his bed sheet was filthy. Which dimension of ‘service quality’ was poorly reflected?

Options:

A . Tangibles

B . Reliability

C . Responsiveness

D . Empathy

Answer: Option A
Answer: (a).Tangibles

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