Question
Perception of Performance- Expectation gives us
Answer: Option C
Perception of Performance- Expectation gives us Customer satisfaction. Customer satisfaction indicates the fulfillment that customers derive from doing business with a firm. In other words, it’s how happy the customers are with their transaction and overall experience with the company.
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Perception of Performance- Expectation gives us Customer satisfaction. Customer satisfaction indicates the fulfillment that customers derive from doing business with a firm. In other words, it’s how happy the customers are with their transaction and overall experience with the company.
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