Market research, focus groups, Surveys, Clinics, Interviews, and Contextual Enqu

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Market research, focus groups, Surveys, Clinics, Interviews, and Contextual Enquiry are techniques to gather information about Performance Needs.

Options:

A . True

B . False

C . May be True or False

D . Can't say

Answer: Option A
Answer: (a).True

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More Questions on This Topic :

Question 1. Which of the following is not a tool used to collect customer complaints?....

Question 2. _________ is the set of activities performed by an organization used to satisfy the customer and their needs.....

Question 3. Which of the following is not an element of customer service?....

Question 4. According to Teboul’s model of customer satisfaction, identify the regions shaded in red, green and yellow respectivel....identify the regions shaded in red, green and yellow respectively.

Question 5. ________ defines activities which occur within an organization that ensures a customer is not only satisfied but also re....ensures a customer is not only satisfied but also retained.

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Question 7. Rahul had booked a room in a 5-star hotel. After he checked in at his hotel room he was angry on finding that his bed sh....was filthy. Which dimension of ‘service quality’ was poorly reflected?

Question 8. Manish had purchased a ticket from a famous airline for his upcoming business meeting in London. He had injured his left....facility. Which dimension of ‘service quality’ was strongly promoted here?

Question 9. Manoj went to buy a washing machine. On top of the washing machine, it was mentioned that free service will be provided ....statement. Which dimension of ‘service quality’ was Manoj focusing on?

Question 10. At Bengaluru Airport, Karan was surprised by the help he received from the staff at the airport. He was worried about th....quality’ was strongly promoted by the staff at the airport?

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