Question
Compared with low-contact services, customers of high-contact services are more likely to judge service quality on the basis of:
Answer: Option B
Compared with low-contact services, customers of high-contact services are more likely to judge service quality on the basis of Processes used in carrying out the service.
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Compared with low-contact services, customers of high-contact services are more likely to judge service quality on the basis of Processes used in carrying out the service.
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