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Question
___________ are the only service distributors which do not require direct human interactions.
Options:
A .  Electronic channels
B .  SST’s
C .  Direct Service channels
D .  Speculative channels
Answer: Option A
Electronic channels are the only service distributors which do not require direct human interactions. Electronic channels overcome some of the problems associated with service inseparability and allow a form of standardisation not previously possible in most services.

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