All human actors who play a part in service delivery and thus influence the buye

Sail E0 Webinar

Question

All human actors who play a part in service delivery and thus influence the buyers perceptions: namely, the firms personnel, the customer and other customers in the service environment.

Options:

A . Process

B . Physical environment

C . People

D . Place

Answer: Option C
People are the most important element of any service or experience. Services tend to be produced and consumed at the same moment, and aspects of the customer experience are altered to meet the individual needs of the person consuming it.

Was this answer helpful ?

Next Question

Submit Solution

More Questions on This Topic :

Question 1. __________ is the environment in which the service is delivered and where the firm and customer interact and any tangibl....tangible components that facilitates performance or communication of the service.

Question 2. ____________ is a tool for simultaneously depicting the service process, the points of customer contact and the evidence....the evidence of service from the customers point of view.

Question 3. Compared with low-contact services, customers of high-contact services are more likely to judge service quality on the b....more likely to judge service quality on the basis of:

Question 4. In the absence of a physical product, service providers need to consider the use of __________ that enable customers to ....enable customers to make a judgment on the service quality.

Question 5. ___________ are the only service distributors which do not require direct human interactions.....

Question 6. __________ is the physical surroundings or the physical facility where the service is produced, delivered and consumed.....physical facility where the service is produced, delivered and consumed.

Question 7. Which of the following is not generally accepted as being part of the extended marketing mix for services?....

Question 8. Attributes where consumers can evaluate only during or after the consumption process is known as....

Question 9. A tool for assessing the level of service quality based on the difference between users expectations and the service exp....difference between users expectations and the service experience delivered is:

Question 10. The element of service quality which is defined as 'the knowledge and courtesy of employees and their ability to convey ....of employees and their ability to convey trust and confidence'

Chapter 1 - GLOBAL STEEL SCENARIO & INDIAN STEEL INDUSTRY Part 1 : (13-04-2024) INDUSTRY AND COMPANY AWARENESS (ICA)

Direction Sense Test Part 1 Reasoning (Hindi)

Chapter 1 - RMHP / OHP / OB & BP Part 1 : (14-02-2024) GPOE

Cube & Cuboid Part 1 Reasoning (Hindi)

Data Interpretation (DI) Basic Concept Reasoning (Hindi)

Counting Figures Part 1 Counting Of Straight Lines Reasoning (Hindi)

Sail E0 free webinar Webinars

Real Numbers Part 7 Class 10 Maths

Real Numbers Part 1 Class 10 Maths

Polynomials Part 1 Class 10 Maths

Chapter 3.1 : Overview of Finance & Accounts Department Chapter 3 : Finance & Accounts SAIL E0 - GFM 2024

Chapter 2.1 : Overview Chapter 2 : Materials Management SAIL E0 - GFM 2024

Chapter 1.1 : Personnel Functions- An overview Chapter 1 : Personnel Management SAIL E0 - GFM 2024

GPOE / GPA Combined 1 Free CBT Mock Test SAIL E0 2024

CBT Mixed Test 1 GPOE/GPA SAIL E0 2024