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According to ISO 8402, quality is defined as
Options:
A .  the totality of features and characteristics of a product or service that bears on its ability to satisfy given needs
B .  the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs
C .  the minimum loss imparted by the product to satisfy from the time the product is dispatched
D .  none of the above
Answer: Option B
NO EXPLANATION IS AVAILABLE FOR THIS QUESTION!
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