Question
1. The best first line of defense when you meet a difficult customer is _________ bring sympathetic to him.
2. Tack ling a customer who is not satisfied with the treatment he has received needs __________ hearing.
2. Tack ling a customer who is not satisfied with the treatment he has received needs __________ hearing.
Answer: Option B
1. The best first line of defense when you meet a difficult customer is Listening bring sympathetic to him.
2. Tack ling a customer who is not satisfied with the treatment he has received needs Patient hearing.
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1. The best first line of defense when you meet a difficult customer is Listening bring sympathetic to him.
2. Tack ling a customer who is not satisfied with the treatment he has received needs Patient hearing.
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