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MCQs

Total Questions : 80 | Page 6 of 8 pages
Question 51. Which of these is not considered in a telephonic conversation?
  1.    The tone of the speaker
  2.    The volume of the speaker
  3.    Body language
  4.    The emotional content of the communication
 Discuss Question
Answer: Option C. -> Body language
Answer: (c).Body language
Question 52. After about how many rings should the telephone be lifted?
  1.    2
  2.    4
  3.    5
  4.    6
 Discuss Question
Answer: Option A. -> 2
Answer: (a).2
Question 53. A telephone is not meant for gossiping.
  1.    True
  2.    False
  3.    May be True or False
  4.    Can't say
 Discuss Question
Answer: Option A. -> True
Answer: (a).True
Question 54. Which of these should be kept in mind while receiving a call?
  1.    Be rude, if the caller is rude.
  2.    If the information is not readily available, take his phone number and call back.
  3.    A message can be noted in hints
  4.    You can be rude to a person if it’s a wrong connection.
 Discuss Question
Answer: Option B. -> If the information is not readily available, take his phone number and call back.
Answer: (b).If the information is not readily available, take his phone number and call back.
Question 55. What is the first thing you must utter when you pick up a call?
  1.    Your name and designation
  2.    Who is calling?
  3.    Why did you call?
  4.    What do you want?
 Discuss Question
Answer: Option A. -> Your name and designation
Answer: (a).Your name and designation
Question 56. Delegation of responsibility must be done with _____
  1.    empathy
  2.    rudeness
  3.    dominance
  4.    disrespect
 Discuss Question
Answer: Option A. -> empathy
Answer: (a).empathy
Question 57. Which of these should be kept in mind while giving instructions?
  1.    The pitch of the receiver
  2.    The tone of the receiver
  3.    His ability to grasp information
  4.    The physical condition of the receiver
 Discuss Question
Answer: Option C. -> His ability to grasp information
Answer: (c).His ability to grasp information
Question 58. While making a call, have all relevant information ready before hand.
  1.    True
  2.    False
  3.    May be True or False
  4.    Can't say
 Discuss Question
Answer: Option A. -> True
Answer: (a).True
Question 59. An instruction must be followed by ____
  1.    spoken reply
  2.    written reply
  3.    action
  4.    sign
 Discuss Question
Answer: Option C. -> action
Answer: (c).action
Question 60. A person who meets the media must have greater _____
  1.    restraint
  2.    honesty
  3.    agitation
  4.    aggressiveness
 Discuss Question
Answer: Option A. -> restraint
Answer: (a).restraint

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