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MCQs

Total Questions : 10
Question 1. You receive an email message from a potential customer. You need to track the potential customer as a new lead in Microsoft Dynamics CRM 2011. What should you do?
  1.    Convert the email message into a lead
  2.    Create a new lead and set a connection to the email message
  3.    Create a new lead, attach the email message to the lead and then save the lead
  4.    Create a new lead from the Regarding lookup of the email message
 Discuss Question
Answer: Option C. -> Create a new lead, attach the email message to the lead and then save the lead




Question 2. Which parameter is the only parameter that the Execute method takes?
  1.    non-entity-specific request
  2.    request class
  3.    target property
  4.    Response class
 Discuss Question
Answer: Option B. -> request class




Question 3. Which two types of reports can be created for Microsoft Dynamics CRM?
  1.    comma separated value (CSV) files
  2.    Microsoft Office Excel
  3.    Microsoft Office Access
  4.    SQL Server Reporting Services (SSRS)
 Discuss Question
Answer: Option B. -> Microsoft Office Excel




Question 4. What are some popular CRM software?
  1.    SAP CRM
  2.    Salesforce
  3.    Oracle CRM on Demand
  4.    All of the above
 Discuss Question
Answer: Option D. -> All of the above




Question 5. Which of the following is a set of prices that are charged for the product under certain circumstances?
  1.    Discount List
  2.    Price List
  3.    Products
  4.    Quote
 Discuss Question
Answer: Option B. -> Price List




Question 6. What is an opportunity?
  1.    An opportunity is the same as a lead
  2.    A record that is created after a quote is prepared
  3.    A potential sale
  4.    Promise of a purchase by a customer
 Discuss Question
Answer: Option C. -> A potential sale




Question 7. What are all the steps to create a solution?
  1.    Navigate to Settings
  2.    Click on New
  3.    Fill the required fields like Name, version. Select the Publisher record
  4.    All of the above
 Discuss Question
Answer: Option D. -> All of the above




Question 8. What are the technical benefits of incorporating CRM into an organization?
  1.    Organize customer interactions in a central location
  2.    Track organization trends
  3.    Help to understand customer preferences, habits and actions
  4.    All the above
 Discuss Question
Answer: Option D. -> All the above




Question 9. Which method should you use to return an object in the form representing an IFrame or web resource?
  1.    getServerUrl
  2.    getClientUrl
  3.    prependOrgName
  4.    getObject
 Discuss Question
Answer: Option D. -> getObject




Question 10. What are the different types of CRM?
  1.    Operational CRM
  2.    Analytical CRM
  3.    Collaborative CRM
  4.    All of the above
 Discuss Question
Answer: Option D. -> All of the above




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