MCQs
Total Questions : 485
| Page 7 of 49 pages
Answer: Option B. -> Service Blueprinting
Answer: Option B. -> Servicescape
Answer: Option B. -> Tangible clues
Answer: Option A. -> Electronic channels
Answer: Option B. -> Processes used in carrying out the service
Answer: Option D. -> Practice
Answer: Option C. -> Direct marketing
Answer: Option B. -> The service quality gap model
Answer: Option C. -> Assurance
Answer: Option B. -> Experience qualities