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MCQs

Total Questions : 38 | Page 3 of 4 pages
Question 21. Benchmarking involves ________ between the performance level of the organization with its benchmark.
  1.    Increasing the gap
  2.    Reducing the gap
  3.    Opening the gap
  4.    Broadening the gap
 Discuss Question
Answer: Option B. -> Reducing the gap
Answer: (b).Reducing the gap
Question 22. Benchmarking is used extensively in __________
  1.    Manufacturing organizations only
  2.    Service organizations only
  3.    Manufacturing and service organizations
  4.    Government institutions only
 Discuss Question
Answer: Option C. -> Manufacturing and service organizations
Answer: (c).Manufacturing and service organizations
Question 23. Proper selection of the best-in-class for benchmarking is _______
  1.    Crucial
  2.    Doesn’t hold great importance
  3.    Least important
  4.    Not important
 Discuss Question
Answer: Option A. -> Crucial
Answer: (a).Crucial
Question 24. In which form of benchmarking is comparison of a business process done with a similar process within the organization?
  1.    Internal benchmarking
  2.    Competitive benchmarking
  3.    Functional benchmarking
  4.    Generic benchmarking
 Discuss Question
Answer: Option A. -> Internal benchmarking
Answer: (a).Internal benchmarking
Question 25. Which of the following is not an advantage of internal benchmarking?
  1.    Low cost
  2.    High cost
  3.    Relatively easy
  4.    Deeper understanding of all the processes of the organization
 Discuss Question
Answer: Option B. -> High cost
Answer: (b).High cost
Question 26. Which of the following is not a challenge to functional benchmarking?
  1.    Variation in corporate culture
  2.    Takes more time than internal benchmarking
  3.    Common functions are difficult to find
  4.    Takes less time compared to internal benchmarking
 Discuss Question
Answer: Option D. -> Takes less time compared to internal benchmarking
Answer: (d).Takes less time compared to internal benchmarking
Question 27. In which form of benchmarking unrelated business processes or functions that can be utilized are studied?
  1.    Internal benchmarking
  2.    Competitive benchmarking
  3.    Functional benchmarking
  4.    Generic benchmarking
 Discuss Question
Answer: Option D. -> Generic benchmarking
Answer: (d).Generic benchmarking
Question 28. Which of the following is not an advantage of process benchmarking?
  1.    To make the process effective
  2.    To make the process efficient
  3.    To make the process faster
  4.    To make the process ineffective
 Discuss Question
Answer: Option D. -> To make the process ineffective
Answer: (d).To make the process ineffective
Question 29. Process benchmarking can be used in customer complaint processes.
  1.    True
  2.    False
  3.    May be True or False
  4.    Can't say
 Discuss Question
Answer: Option A. -> True
Answer: (a).True
Question 30. Which of the following is not a benefit of generic benchmarking?
  1.    Non-competitive
  2.    Lack of innovation
  3.    Non-threatening
  4.    High potential towards discovery
 Discuss Question
Answer: Option B. -> Lack of innovation
Answer: (b).Lack of innovation

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