Quality is conformance to requirements. Identify the quality guru who said this. Options: A . &nbspIshikawa B . &nbspCrosby C . &nbspOhno D . &nbspDeming

Quality is conformance to requirements. Identify the quality guru who said this.

Question

Quality is conformance to requirements. Identify the quality guru who said this.

Options:

A . Ishikawa

B . Crosby

C . Ohno

D . Deming

Answer: Option B
Answer: (b).Crosby

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Question 1. Which of the following is not a technique to study the ‘service quality gap’?....

Question 2. If the time taken to respond to customer complaints is less, which dimension of ‘service quality’ is strongly promot....is less, which dimension of ‘service quality’ is strongly promoted?

Question 3. Which of the following is incorrect while referring to challenges faced while ensuring service quality?....

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Question 6. If an organization commits to 10 promises and if all the promises are met, then which ‘service quality’ dimension is....are met, then which ‘service quality’ dimension is strongly promoted?

Question 7. Company P and Q are two famous clothing companies in the city. Customers have complained that the staff at Company P are....and is aware of modern trends. What can you infer?

Question 8. If all the service promised according to the time commitments are met then __________....

Question 9. Raju goes to the office from 9 am – 6 pm. He had enrolled himself at a gym center near his office. The gym is open fro....gym center, which dimension of ‘service quality’ is strongly promoted?

Question 10. If an organization focuses on trustworthiness and belief considering the customer’s best interests, which dimension of....dimension of ‘service quality’ is focused on by the organization?

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