__________describes the employee’s skills in serving the client. Options: A . &nbspInternal Marketing B . &nbspExternal Marketing C . &nbspRelationship marketing D . &nbspInteractive marketing E . &nbspCommunication Marketing

__________describes the employee’s skills in serving the client.

Question

__________describes the employee’s skills in serving the client.

Answer: Option D

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Question 1. _____________ occurs when a company intentionally uses services as the stage, and goods as the props, to engage individu....individual customers in a way that creates a memorable event.

Question 2. SSTS refers to __________.....

Question 3. Top firms audit service performance by collecting _________ measurements to probe customer satisfiers and dissatisfies.....by collecting _________ measurements to probe customer satisfiers and dissatisfies.

Question 4. The services a customer expects are called the ______service package.....

Question 5. The fact that a business traveller may have one very positive check-in experience at a hotel and then a very negative ch....different employee on a subsequent visit is evidence of service:

Question 6. Added features to an offering are called _________ service features.....

Question 7. The intangibility of services has implications for the choice of _________.....

Question 8. __________cost refers to the product’s purchase cost plus the discounted cost of maintenance and repair less the disco....cost of maintenance and repair less the discounted salvage value.

Question 9. Successful service companies focus their attention on both their customers and their employees. They understand ________....which links service firm profits with employee and customer satisfaction.

Question 10. If a firm is practicing ___________, the firm is training and effectively motivating its customer-contact employees and ....people to work as a team to provide customer satisfaction.

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